Terms of Service

Please read these terms carefully before using our website or booking our services.

1. Introduction

Welcome to Maysarat Al Munorah (“we”, “our”, or “us”). By accessing our website, making a booking, or using our travel and tourism services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before proceeding.

2. Our Services

We provide travel and tourism-related services including but not limited to:

  • Tour and holiday package arrangements within the UAE and internationally.
  • Hotel bookings, transportation, and guided excursions.
  • Visa assistance, travel insurance, and concierge travel support.

All services are subject to availability, applicable laws, and third-party terms such as those of airlines, hotels, and tour operators.

3. Booking and Payment

  • All bookings must be made through our official website, authorized agents, or direct contact channels.
  • Full or partial payment may be required at the time of booking, depending on the service.
  • Payment confirms your acceptance of these Terms of Service.
  • Prices are quoted in AED (UAE Dirhams) unless otherwise stated and may change due to currency fluctuations or supplier adjustments.

4. Cancellations and Refunds

We understand travel plans can change. Our cancellation and refund policies are as follows:

  • Cancellations must be made in writing via email or through your registered account.
  • Refund eligibility depends on the timing of the cancellation and third-party policies (airlines, hotels, etc.).
  • Non-refundable deposits or fees may apply.
  • Refunds, if applicable, will be processed within 7–14 business days.

5. Travel Documents & Responsibilities

  • Travelers are responsible for ensuring all travel documents (passport, visa, vaccination certificates, etc.) are valid and complete.
  • We assist in visa applications but cannot guarantee approval by any authority.
  • We are not liable for delays, loss of travel documents, or denied entry due to non-compliance with immigration rules.

6. Limitation of Liability

While we take every effort to ensure a smooth experience, Maysarat Al Munorah shall not be held responsible for:

  • Acts of nature, flight delays, or cancellations beyond our control.
  • Loss, theft, or damage of personal belongings.
  • Errors or omissions by third-party service providers.
  • Any indirect or consequential damages arising from the use of our services.

7. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Maysarat Al Munorah and protected under applicable copyright laws. You may not copy, reproduce, or use our materials without prior written consent.

8. Privacy and Data Protection

Your privacy is very important to us. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your personal data.

9. Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

10. Contact Us

For questions or clarifications regarding these Terms of Service, please contact us at:

Last Updated: November 09, 2025